FAQ

How do I pay?

Send your booking request or contact us on WhatsApp. We confirm availability and provide a secure payment link and the payment options available for your booking. Your spot is reserved once your booking and payment are confirmed.

Can I cancel?

Yes. Cancel up to 24 hours before your tour for a full refund. You can also change your date for free up to 24 hours before. After that, there's a ₱1,500 rebooking fee.

What if the weather is bad?

If the Coast Guard or the weather makes your tour unsafe on the day, you choose a free new date or a full refund. We message you the moment the Coast Guard announces any change.

Are entrance and environmental fees included?

Each tour page lists exactly what is included and what is paid on the day. Entrance and environmental fees are ₱500 per person, paid in cash on the day.

Where do you pick up?

From any hotel in Panglao that a van can reach. Tagbilaran and Loboc guests meet us at a set point. See Pickup and meeting points.

Can we book a private tour?

Yes. Signature Private Chocolate Hills, Private Island Hopping and the Private Anda Tour are just for your group, as are the Private Yacht and the Private Cave Pool and Beach Day. Other tours can be made private too. Ask us on WhatsApp.

Can children join?

Children under 3 ride free on an adult’s lap, without their own seat. For their own seat, book an adult ticket. Island hopping is not suitable for children under 3, whale sharks for children under 5, and the waterfall tour for children under 10. Tell us your children's ages in the notes when you book.

Can we touch the tarsiers?

No. Tarsiers are protected and very sensitive to stress, so handling them is not allowed.

What should I bring?

Cash in pesos for fees and lunch, sunscreen, a swimsuit and towel for water tours, and a phone or camera for photos.

Can I pay fees and food in dollars or other currencies?

No. Entrance fees, environmental fees, food and drinks are paid in Philippine pesos (PHP), in cash only. Bring pesos, or use an ATM before your tour.

Why book here instead of a booking site?

It is the same team and the same tour, usually at a lower price, and you talk to us directly.