Cancellation and weather

Cancellation

  • Free cancellation up to 24 hours before the tour, full refund
  • Less than 24 hours before, a refund is not guaranteed
  • If you miss your pickup, the tour counts as used

Weather and sea conditions

  • If the Coast Guard or the weather makes your tour unsafe on the day, you choose a free new date or a full refund
  • We message you the moment the Coast Guard announces any change
  • Wildlife is wild: dolphins, turtles, whale sharks and fireflies are usually seen but never guaranteed

Changes

  • Change your date or number of guests for free up to 24 hours before the tour, subject to availability
  • Less than 24 hours before, date changes have a ₱1,500 rebooking fee