Terms

Last updated: October 2026. These terms apply to tours booked with Panglao Island Tours on this website or on WhatsApp.

Booking and payment

  • Your spot is reserved once you pay. If we cannot run your date, you get a full refund within 24 hours.
  • We don't accept cash for tours.
  • Prices are set in US dollars. Prices in other currencies are estimates; the US dollar amount is what you pay.
  • Dates from December to March are 5% higher, and Christmas Eve, Christmas Day, New Year's Eve, New Year's Day and Holy Week (Thursday to Easter Sunday) are 30% higher. The price shown when you choose your date already includes this.
  • Entrance, environmental and other fees listed as not included are paid in cash on the day.

Cancellations and changes

  • Free cancellation up to 24 hours before the tour, with a full refund.
  • You can change your date for free up to 24 hours before the tour, subject to availability. After that, a ₱1,500 rebooking fee applies.
  • Less than 24 hours before, a refund is not guaranteed.
  • If you miss your pickup, the tour counts as used.

Weather and nature

  • If the Coast Guard or the weather makes your tour unsafe on the day, you choose a free new date or a full refund. We message you the moment the Coast Guard announces any change.
  • Dolphins, turtles, whale sharks and fireflies are wild. We see them on most days, but sightings are never guaranteed.

Safety

  • Follow your coordinator's instructions at all times.
  • Some tours need basic swimming skills or have age and health limits, listed on each tour page. Tell us about any condition that matters before you book.
  • Do not touch wildlife.

Game discount codes

Codes won in our games give 5% off one booking, cannot be combined or exchanged for cash, and may end at any time.

Liability

We run every tour with care and work with licensed partners. We are not responsible for personal belongings, or for delays and changes caused by weather, authorities or events outside our control.

Contact

Panglao Island Tours, Tawala Road, Panglao, Bohol 6340, Philippines. panglaoislandtours@gmail.com, WhatsApp +63 966 031 0847. These terms follow the laws of the Philippines.